FAQ

Frequenty Asked Questions

What is in the box?

Depending on what you have purchased there will be a Cube, Initial set up instructions, 3 Energiser Lithium AA batteries, a screw for the battery cover. Optionally there will be a Bluetooth Shock Sensor, an IP64 waterproof enclosure and mounting kit with cable ties and the adapter.

How do you ship the product?

Within 24 hours using 1st Class Royal mail signed for.

Why do I need a SIM contract?

The Cube uses the mobile phone network to connect to the Cloud and your smart phone. As well as managing the connection and the data the SIM also provides the basic security of the system. The SIM card will not work in any other mobile phone device and any other SIM card will not work in the Cube.

How do I set it up?

Carefully follow the setup instructions in the box to register you and your Cube on the system. Then log in and on your home page refer to the User Guide.

How long is the warranty period?

12 months or 24 month if you are on a monthly payment plan.

Can I use it abroad?

If there is GPRS signal the Cube will work, however you may need a different SIM if you use it regularly abroad. Contact uWatch for more information.

What happens if I change my phone or e-mail address?

Log into your account and go into settings/my profile to make the changes

How do I know if it is working?

If there is activity that will create an alert then you will know it is working. If there is no activity then the system will send a “Heartbeat”. This confirms that the Cube is functioning even though there is no activity. If the system detects that the Cube is not functioning then it will send a message to the App and suggest the reasons and what the owner should check.

Can the Cube be turned off remotely?

If you visit an installation regularly then a schedule of “on and off times” can be configured. If you visit irregularly then the Cube can be switched off from the App for a period of time, after which it will switch itself back on again.

How do I update the Cube Configuration?

Configuration changes made on the Web Pages are stored as “Pending” and implemented the next time the Cube is in communication with the server.

What is Bluetooth?

Bluetooth is a short range wireless technology that connects other devices to your Cube. The uWatch Tag is a shock sensor with its own battery that communicates with the Cube when it has been activated.

What is the Cube and how does it work?

The Cube is a hand-held computer that runs on AA Batteries and connects to the Cloud server and your smart phone using the mobile phone network. It transmits and receives data but it does not use WiFi. When one of its sensors is activated the Cube alerts you via your PC or tablet or your smart phone.

Will it work anywhere and how will I know this?

The cross-network SIM will connect to which ever carrier is in an area. Then if one carrier, e.g. O2 becomes unavailable it will automatically change to another carrier e.g. Vodafone. Hence the Cube will work even though you may not have a signal on your smart phone.

When you switch the cube on the first thing it does is to display the signal strength.

What is my monthly SIM allowance?

5 megabytes of data equivalent to approximately 250 low resolution pictures or 600 alerts (without pictures or GPS)

How long do the batteries last?

Typically, in a simple shed monitoring application where the Cube is using the PIR to detect an intruder, sending one or two alerts a week will give 10+ months. Using Bluetooth to check every minute to see if a gate has been opened will give 3 months battery life.

What batteries are used and where do I get them?

Extensive battery tests have been undertaken and Energiser Lithium AA batteries are the most consistent we have tested. Other Lithium batteries by some well-known makers have performed poorly and others are unnecessarily expensive. uWatch can supply replacement batteries through the shop.

What does “Secured by Design” mean?

Secured by Design (SBD), the national police crime prevention initiative, seeks to reduce crime to help people live in a safer society. With the support of their trained officers and staff in Police Forces around the UK, they work with a wide range of organisations to ‘design out crime’.

For example, encouraging manufacturers to make a range of products, like doors and windows through to sophisticated electronics, whose primary aims are to “prevent, reduce and solve crime”. The Police Preferred Specification award that they make is the only way for companies to obtain police accreditation in the UK.

In addition, officers and staff work closely with Local Authority planners, architects and developers from drawing board stage through to construction to ‘design out crime’ using proven crime prevention techniques in a range of sectors including housing, commercial, transport, health, education and leisure.

SBD have gained huge experience and knowledge in promoting increased levels of crime prevention and security and are continuing guidance to keep pace with changing patterns of criminal behavior. Their knowledge and practical guidance is captured in a series of guides on their website.

Secured by Design:
Tel: 0203 8623 999
Email: enquiries@police-cpi.co.uk
Web: www.securedbydesign.com

Note
SBD are part of Police Crime Prevention Initiatives, which is administered by the Mayor’s Office for Policing and Crime in London, which owns and operates the trading entity Secured by Design (SBD) on behalf of the Police Services of the United Kingdom. The organisation’s Board members include two Chief Constables, including the National Police Chiefs’ Council’s Crime Prevention Lead, two Assistant Chief Constables, an Assistant Commissioner with the Metropolitan Police, and a former Assistant Chief Constable for Sussex.